Create Your Future.
At Huron, we believe there’s a better way to achieve the type of change that delivers lasting success. It takes a steady focus and genuine collaboration of our teams to support our clients. It takes true partnership, from day one.
Sustainable, enduring change doesn’t just happen. It requires a dedicated partner to produce measurable, impactful results – results that improve performance today, help chart the course for tomorrow and prepare our clients for the challenges of the future.
It’s this passionate commitment to our clients’ success that drives us.
Product Support Engineer, Research Suite (Higher Education)
Category: Higher Education Consulting, Technology
Opportunity Type: Experienced
Country: United States
Job Type: Full-time Salary
Our Research Enterprise Solutions team works with hospitals, universities, cancer centers and research institutions and helps these organizations improve every aspect of research administration performance through transformative change. As part of the team, you will work with leading physician/scientists, administrators, and other professionals connected to the healthcare, university, and life sciences industries on a variety of projects in strategic planning, finance, operations, technology, and compliance.
Our legacy is rooted in the industry – bringing an unmatched level of expertise and experience in higher education, healthcare, and academic medicine. Yet we challenge the status quo and empower our clients to think more deeply about the future. From vision to execution, we enable our clients to identify and realize unique opportunities to drive higher levels of performance and impact.
At Huron we provide flexible, scalable, and configurable solutions to streamline workflow and relieve administrative burden to free up time for what matters most – the research mission.
Let’s get to work – together.
As a Product Support Engineer, you will provide deep technical support to the Software Engineers, System Administrators, and Business Analysts who use our Research Suite software. This includes supporting Huron’s software through remote web session utilities, phone calls, and email communications. In addition, your day to day could include the following: assisting with researching, analyzing, and resolving client reported issues; identifying product areas causing the most support burden and working with the Huron Engineering teams to fix issues; consulting with clients and Huron Services teams on proper hardware and software configurations; continually improving internal support processes through development of new tools and job aids; and assisting with 24/7 on-call support coverage as needed.
You’ll be part of the Huron Higher Education team with opportunities to collaborate, learn, and grow while impacting some of the most prestigious higher education and research institutions.
- U.S. work authorization is required
- Four-year technical degree in Computer Science, Computer Engineering, Information Technology or Information Systems or equivalent professional experience
- 1-3 years of experience working in a customer or internal software support position
- Experience supporting enterprise class, multi-tier web applications
- Experience with Microsoft software, including Windows, IIS, SQL Server, Visual Studio
- Willing to commute to Hillsboro, OR location on a daily basis
- Ability to interpret various logs, such as IIS, SMTP, and Event Logs
- Familiarity with .NET and C#
- Familiarity with source control concepts
- Strong written and verbal skills
At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.