Consulting Director, Clinical Patient Access Performance Improvement

Job ID: 1506

Category: Healthcare

Opportunity Type: Experienced

Country: United States

State: IL

City: Chicago

Job Type: n/a (Pipeline only)

Huron Consulting Group stands out as one of the fastest growing financial and operational consulting firms in the industry serving clients in the healthcare, education, life sciences, and business sectors. Huron helps clients improve performance, transform the enterprise, reduce costs, leverage technology, process and review large amounts of complex data, address regulatory issues, recover from distress and stimulate growth. Our professionals employ their expertise in finance, operations, strategy and technology to provide our clients with specialized analyses and customized solutions that are tailored to address each client’s particular challenges and opportunities to deliver sustainable and measurable results.

At Huron, we know our legacy is dependent on our greatest asset, our people. We understand that when you are considering your next career opportunity, you are assessing how you can make the biggest impact and be challenged with the most rewarding work. Huron’s entrepreneurial spirit is captured in our values based culture. Simply, it’s an unwavering commitment to always do the right thing by its clients, people, shareholders and communities. Huron’s core values – integrity, pursuit of excellence, accountability, collaboration, passion - capture the essence of who we are, how employees interact with others, and how business is conducted. In doing so, our shared values promise alignment of actions, incentives and true results. It’s the Huron way.

What will your legacy be?

Where will your legacy take you?

We invite you to learn more about your career at Huron. Visit us at

Position Summary:

Directors in the Care Access service line must demonstrate performance in the following:
- Engagement Management and Delivery
- Manage and deliver defined scope of engagement plan including oversight of related activities, timelines, staff scheduling, deliverables and outcomes providing support to Huron Managing Directors
- Apply strong analytical and critical thinking skills to perform benefit modeling that clearly demonstrate the value of our solution to clients and prospective clients
- Lead and focus team efforts in data gathering and analysis, data interpretation, process design, and developing solutions to difficult or complex client situations to ensure goals and objectives are      met
- Utilize proprietary tracking tools to measure engagement progress, benefits provided to clients, and achievement of budget expectation
- Client Relationship Management
- Build and manage successful client relationships at the Director level and above, generating positive client feedback on quality, value, innovation, delivery, and results
- Directing and Leading Teams
- Demonstrate a high degree of self-awareness and ability to accurately gauge others to appropriately guide thinking and behavior, especially in difficult situations
- Successfully lead and manage a diverse team of professionals on large complex engagements by fostering a collaborative team culture
- Orchestrate multiple complex engagement work streams through others by directing and leading, not necessarily doing
- Identify, create, drive and deliver innovative service strategies and tools to generate significant profitable revenue opportunities at new and existing clients
- Provide quality control and performance outcomes for work performed by the engagement team
- Play a key role in the retention, professional development and performance management of staff including mentoring, coaching and recruiting
- Communication and Executive Disposition
- Communicate effectively (written and verbal) to a variety of audiences; must be able to persuade and influence the actions of others; Interactions will range from routine to complex and include formal and informal presentations, one-on-one and group discussions
- Prepare final client status reports and create presentations to clients and engagement staff that demonstrate full command of factual material
- Manage day-to-day client relationships including executive management
- Sales and Practice Development
- Develop and maintain strong client relationships to expand current engagements and identify new business, and cross-selling opportunities
- Build a strong network of client and industry relationships which strengthen the Huron prominence in the market and provide avenues that generate new business
- Participate as a leader in practice management and innovation which includes creating and enhancing current tools, methodologies, recruiting practices, and personnel development processes

Job Requirements:

Basic Qualifications:
- Current permanent U.S. work authorization
- Bachelor's degree
- A minimum of 10 years of relevant experience leading teams in the delivery and implementation of large complex performance improvement engagements
- Minimum of 4 years of recent experience in a process re-engineering consulting firm environment with subject matter expertise in hospital patient access, clinical operations and/or revenue cycle
- Current experience with healthcare HIS/EMR systems, i.e., Epic, McKesson, Cerner, etc.
- Current formal complex project management experience using a defined methodology (Lean/Six Sigma or similar methodologies)
- Willingness to travel weekly (Monday-Thursday)
- Work extended hours as necessary

Preferred Qualifications:
- Extensive experience leading the delivery of large, complex consulting projects with healthcare providers in patient access, clinical operations, and/or revenue cycle process re-engineering
- Proven success managing large teams and complex projects (creating work plans, budgets, goal setting)
- Supervisory and team development experience, including the development and delivery of performance evaluations, coaching and mentoring on a day-to-day basis  

- Able to demonstrate solid negotiation skills and the ability to effectively manage client expectations for engagement deliverable s in order to meet or exceed objectives while maintaining budget
- Multi-task across directing multiple concurrent projects, leading teams, managing clients, identifying new business opportunities and developing people.  Demonstrated ability to deal with ambiguity and make sound decisions
- Strong attention to detail and proven data/analytical and process redesign skills (including problem solving, quantitative reasoning and workflow mapping) in order to oversee the team’s analysis and process improvement recommendations to create a solution that drives measurable desired results and maintains client and team satisfaction
- Exceptional organization and time management skills to manage multiple priorities at once with fast-paced turnaround times
- Solid written communication and documentation skills to create and edit internal and client deliverables that are succinct, articulate and meet Huron’'s standards of quality
- Excellent interpersonal, verbal communications and presentation skills
- Advanced knowledge of MS Office programs and tools  

- Able to collaborate and capitalize on a diverse group of professional skills and personalities in a team environment including the development and delivery of staff performance evaluations but also able to work independently to drive performance improvement
- Able to demonstrate a high degree of self-awareness and ability to accurately gauge others to appropriately guide thinking and behavior, especially in difficult situations
- Willingness to accept and integrate constructive feedback
- Flexible learning mind-set to fully understand and integrate Huron'’s methodology with a high level of critical thinking and ability to navigate ambiguous and dynamic circumstances and environments  

Living location can be anywhere within the contiguous 48 states and near a major airport

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

The Company is fully committed to providing equal employment opportunity in recruitment, employment, compensation, benefits, promotions, transfers, education and all other terms of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, national origin, religion, Vietnam era of veteran status, physical or mental disability, creed, citizen status or any other status protected by federal, state of local law. We endeavor to maintain a drug-free workplace.